TERMS AND CONDITION

 

Price

All prices list on the website are only FOB price ( Free on board ).
Offering price each product can be negotiable based on quantity ordered.
Shipping ( OCEAN FREIGHT ), Dokument , Insurance (if it is necessary), LOCAL HANDLING CHARGES is not included in the price, it will become responsibility of buyer.

 

Payment

  1. Letter of Credit (L/C), whose condition as below:
    • Irrevocable
    • Draft at sight
    • Available with/ by : any bank in Indonesia by negotiation
    • Percentage total amount tolerance = 10/10
    • Date and place of expiry = Indonesia “ask for the date please”
    • Partial shipment = allowed
    • Transshipment = allowed
    • Third party document = allowed
  1. Payment by T/T ( Bank Transfer ).

We are require 50% deposit or advance payment after you received the Performa invoice or before we start production, and the remaining / balance 50% to be finalized / transferred one day after loading container or after you receive copy Bill of Lading (BL) by e-mail, this means the shipment has done or on board. After the balance payment has done, send us the copy transfer by e-mail. As soon as we have we received your balance payment, we will send the original bill of lading and others documents by carrier to your address.

ALLOWED DOCUMENTS REQUIRED: 
1. COMMERCIAL INVOICE
2. PACKING LIST
3. BILL OF LADING
4. CERTIFICATE OF ORIGIN (COO)
5. CERTIFICATE OF FUMIGATION

 

Order Process / Manufacturing Time

Lead times are around 90 days from receipt of deposit. This is an average time taken process, manufacture, finish, wrap and loading container. It can take longer or less time to complete. In the case of bespoke or made to measure item, from final approval of drawings. Some more complex bespoke items may take longer.

 

How to Order
To place an order, please write the code of furniture, name / description, size, finishing color, fabric or leather and quantity for each item. Send the list of order by e-mail, then we will process the Performa invoice and make calculation for the total volume ( container space ).
After the Performa invoice have been approved, we are require 50% deposit or advance payment by transfer before we start production. The remaining / balance 50% to be finalized / transferred 1 days after loading container or after you receive copy / draft Bill of Lading (BL) by e-mail. After the payment / transfer has done, please send us the copy transfer by e-mail. As soon as we have receive your transfer, we will send original Bill of Lading ( BL ) and others documents by carrier to your address.

> Shipment
– Port of Loading is Semarang port – Central Java – Indonesia
– Shipping ( OCEAN FREIGHT ) is not included in the price, it will become responsibility of buyer. All order sent freight collect.
The container that is used can be accommodated with the buyer request.

Complain
If that happen, we must get the proved about that complain like photo. Please put picture / photo to the broken part. We will check and investigate the problem. We know whether that broken because from the raw material is not good or your employment negligence when they take it from the containers. If the causes from the furniture we will replace the furniture for you, and send to the next containers or next shipment ( next order ). Tidak ada penembalian uang untuk komplan, tetapi The total nominal next order akan dikurangi Jumlah nominal complain atau akan diganti dalam bentuk barang untuk next order . No money will be refunded .
Complaints are accepted within 30 days after received date of goods

LIMITED COMMERCIAL WARRANTY
• This warranty does not cover defects caused by; improper assembly, modification/s after purchase, intentional damage, accident, misuse, abuse, or negligence, normal wear and tear which includes weathering
• This warranty also does not cover defects caused by shipment or processing delay at the port of entry. This warranty will expire approximately within 2 weeks at the port of entry/destination.
• All warranties are not transferable and are limited to the original purchaser with proof of purchase. In no event shall INDO KARYA FURNITURE be liable for incidental or consequential damages resulting from the use of the product.

We are willing to discussed with you with all terms and condition, product availability and shipping arrangement.
For further information, feel free to contact us.